Customer Service Executive at Pruvia Integrated Limited Full Time

Job Title: Customer Service Executive

Location: Lagos

Job Brief

• We are looking for a customer-oriented service executive who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools..
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• 1 – 2 years Proven customer support experience, Client Service Representative and telemarketing.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be computer savvy.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Must be fluent in Yoruba language.
• Female Preferably.

Application Closing Date
11th August, 2021.

Method of Application
Interested and qualified candidates should send their Cover Letter and CV / Resume to: [email protected] using the Job Titles as the subject of the mail.