Contact Centre Quality Assurance Analyst at Simba Infrastructure Limited Full Time

Simba Infrastructure is part of the Simba Group which was founded in 1988, and is a conglomerate with operations across Nigeria’s most dynamic economic sectors. The Group commands leadership positions in all five companies that share a simple, yet effective, corporate vision: providing the customer with unparalleled satisfaction.

Simba Infrastructure engages with businesses to help them maximize their communications investments using Avaya Services. From basic telephony to the most sophisticated unified communications and contact center capabilities, our solutions offer growing businesses flexibility, mobility, cost-effective scalability, and investment protection. Collaborate in real-time, more effectively, via virtually any device.

We are seeking a skilled, reliable, efficient employee to join our growing organization in the capacity below:

Job Title: Contact Centre Quality Assurance Analyst

Location: Lagos

Job Requirement

• Candidates must have a minimun of 3 years experience in the use of Avaya CMS and Avaya Work Force Optimization modules like Forecasting, Quality Management, Speech Analytics, Performance Management, and “E-learning and coaching” in a contact centre.
• Deliver personalized instruction to end-users
• Outstanding written and verbal communication skills.
• Exceptional interpersonal and presentation skills.
• Develop and issue educational content.

Application Closing Date
10th July, 2021.

How to Apply
Interested and qualified candidates should send their resume to: [email protected] using the Job Title as the subject of the mail.