Customer Service Representative (CSR) at Ascentech Services Limited – Lagos and Abuja Full Time

Job Title: Customer Service Representative (CSR)

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Responsibilities
Customer Service Responsibilities list:

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven 2 Years’ Experience customer support experience or experience as a Client Service Representative.
• Male preferably for gender balance.
• B.Sc / HND in Mass Communication or any related discipline
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Salary
N60,000 / Month.

Application Closing Date
30th May, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.