Guest Services Associate I at Sheraton Hotels and Resorts – Marriott International Full Time

Job Title: Guest Services Associate I

Job Number: 21033053
Location: Sheraton Lagos Hotel, 30 Mobolaji Bank Anthony Way, Lagos
Job Category: Rooms & Guest Services Operations
Brand: Sheraton Hotels & Resorts
Schedule: Full-Time
Position Type: Non-Management

Summary
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Position Summary

• Process all guest check-ins, check-outs, room assignments, and room change / late check-out requests
• Secure payment; activate / reissue room keys
• Ensure rates match market codes, document exceptions
• Verify / adjust billing for guests
• Communicate to appropriate staff when guests are waiting for an available room and advise guest of messages
• Clear departures in computer system
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation
• Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Arrange transportation for guests / visitors
• Count and secure bank at beginning and end of shift
• Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Notify Loss Prevention / Security of any reports of theft
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees
• Comply with quality assurance standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors.

Application Closing Date
Not Specified.