Apply as Customer Service / Call Center Reporting Officer at the Outsource Company Limited Full Time

The Outsource Company Limited is a BPO company with an international contact center in Abuja and Lagos.

We the Outsource Company Limited are presently recruiting to fill the vacant position of Customer Service / Call Center Reporting Officer and by this notice all qualified members of the public are expected to apply as quick as possible

Job Title: Customer Service / Call Center Reporting Officer

Location: Wuse Zone 5, Abuja (FCT)
Employment Type:

Job Description

• Collecting raw data from various systems and use it in analysis that support decision making process
• Prepare the daily, weekly and monthly call reports
• Develop the MIS reports and conduct needed analysis for all operational figures.
• Conduct performance analysis and identify the causes for deviation
• Prepare special reports related to the performance reporting as requested by management team.
• Prepare call volume analysis to support headcount forecasting.
• Perform other responsibilities as required by higher levels of supervision.
• Identify call center operational issues and suggest improvements
• Prepare operational reports and analyze data to assist and advise management
• Monitors call center performance to identify operational problems and solutions

Requirements

• Candidates should possess BSc qualification with 3 – 6 years experience.

Application Closing Date
5th February, 2021.

Method of Application
Qualified and interested candidates should forward their CV to: [email protected] using the title of the job as the subject of the email