Apply as Customer Service Representative at Kolo Express Full Time

Job Title: Customer Service Representative

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We are hiring a Customer Service Representative to manage customer queries and complaints at KoloExpress. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and must also be computer literate. KoloExpress is an ecommerce and logistics company.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.

Requirements

• HND or B.Sc. degree in a relevant course.
• Ability to stay calm when customers are stressed or upset.
• Computer literate
• Experience working with customer support.
• Must be resident in Ibadan

Application Closing Date
30th December, 2020.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the “Job title” as subject of the email.