Apply for IT Service Desk Officer at a Newly Licensed Digital Payment Institution Full Time

A newly licensed digital payment institution in Nigeria with strong affiliation to one of the Leading Mobile Telecommunication in Africa .

This is to inform all interested persons that Newly Licensed Digital Payment Institution is recruiting into the position of IT Service Desk Officer, and by this notice, all interested persons are expected to apply asap.

Job Title: IT Service Desk Officer

Reference No.: ITSD
Location: Nigeria

Responsibilities

• Provide 100% phone and remote technical support, or chat or through the Incident Management System.
• Triage and work incoming Service Desk calls, chats, tickets.
• Open a Samanage ticket for every call ensuring ownership of customer incidents and requests to resolution and ensure tickets are updated with accurate notes daily.
• Participate in on call after-hours and weekend support as needed.
• Ensure tickets are responded to and resolved within Service Level Agreements for each customer.
• Create documentation for the Service Desk.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related disciplines.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 2 years Help Desk/Customer service/Call Center or IT experience.
• Solid technical and troubleshooting skills.
• Experience in explaining highly technical data and information to end-users of complex IT systems and projects.
• Good use of word processing, spreadsheet, graphics and scheduling tools.
• Ability to gather and convert data into a written narrative.

Remuneration
Very attractive and competitive remuneration packages and challenging prospects await the successful candidate.

Application Closing Date
23rd November, 2020.

Method of Application
Interested and qualified candidates should e-mail their Resume (quoting reference as the subject of the mail) with a scanned passport-sized photograph to: [email protected]

Note: All applications will be treated in confidence and only shortlisted candidates will be contacted.