Applications ‘L2’ Supports at a Newly Licensed Digital Payment Institution Full Time

A newly licensed digital payment institution in Nigeria with strong affiliation to one of the Leading Mobile Telecommunication in Africa desires to recruit highly competent, talented, self-motivated and result oriented individuals to fill the position below:

Job Title: Applications “L2” Support

Reference No.: AI2
Location: Nigeria

Responsibilities

• Access to application and ticket closure, adhoc reporting and dashboards.
• Analyze and resolve application issues.
• Act as a key point of contact for operations & development teams to resolve business critical issues.
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
• Manage incidents and effectively communicate with users, application owners, and senior stakeholders across all areas for improvement.
• Identify alerts / processes that can be automated and then work with IT Developer Team in automating them.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 3 years software development experience. Development and scripting for new monitors, adhoc reports. IT application deployment and production validation. LA and OLA Tracking in the address of internal & external incidents and requests.
• Lead / Own continuous improvement and service improvements. Excellent analytical, problem solving and interpersonal skills and proficiency with technical documentation required. Willing to work in shifts 24×7.

Remuneration
Very attractive and competitive remuneration packages and challenging prospects await the successful candidate.

Application Closing Date
23rd November, 2020.

Method of Application
Interested and qualified candidates should e-mail their Resume (quoting reference as the subject of the mail) with a scanned passport-sized photograph to: [email protected]

Note: All applications will be treated in confidence and only shortlisted candidates will be contacted.