Contact Center Agent (Igbo and Hausa) at Workforce Group (2 Openings) Full Time NEW

Job Title: Contact Center Agent (Igbo and Hausa)

Locations: Iganmu and Lekki, Lagos

Responsibilities

• Respond to customers’ enquiries, requests, and complaints via telephone, email, live chat & Social media within the given turnaround time
• Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business teams to resolve issues arising from customer complaints, process, or regulatory breach
• Assist customers place and complete orders in timely manner while adhering to standard policies and procedures
• Identify and monitor trends of customer complaints and escalate issues to supervisor(s)/stakeholders appropriately
• Research, identify, and resolve customer complaints using applicable software
• Process customers’ orders, forms, and applications; follow through to ensure order fulfilment
• Document all customer interactions according to standard operating procedures on the applicable CRM solution.

Requirements

• Candidates should possess an HND / B.Sc Degree.
• Age range – 26 years below.

Remuneration

• Salary: N213,000 Monthly.
• HMo, Pension, 13 months and other benefits.

Application Closing Date
3rd July, 2025.