SME Field Recovery, Team Lead at Fairmoney Microfinance Bank Full Time NEW

Job Title: SME Field Recovery, Team Lead

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a competent Team Lead for the SME team to support the team in achieving its target of contacting clients and collecting outstanding payments. You will strike a balance between maintaining trustworthy relationships and ensuring timely payments.
• You should exhibit professionalism and trustworthiness.
• You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.

Responsibilities

• Training and coaching of tele and field collections specialists
• Driving the performance of the Collections team
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Handle escalations from customers and collections specialists
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Monitor field recovery activities
• Ensure productivity from the collections specialistst

Requirements

• A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead
• Knowledge of billing procedures and collection techniques (e.g., skip tracing and field recovery)
• Familiarity with laws related to debt collection (e.g., FDCPA)
• Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL) is a huge advantage
• Comfortable working with targets
• Patience and the ability to manage stress
• Hands-on experience in managing teams
• Excellent communication skills (written and oral)
• Highly skilled in negotiation
• Problem-solving skills
• Data analysis skills
• Highly intellectual (at least a 2:2 or its equivalent).

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

Recruitment Process

• A screening call with the Senior Recruiter: 30 minutes
• Technical interview with the Hiring Manager: 30 minutes.