Onsite Technical Support Engineer (Field Support) at Ascentech Services Limited Full Time NEW

Job Title: Onsite Technical Support Engineer (Field Support)

Location: Lagos
Employment Type: Full-time (On-site)

Responsibilties

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Prepare daily activity reports
• Inform management of recurring problems.

Requirements

• HND / Graduate / Post Graduate in Electrical / Electronics / Computer / Communication / Information Technology
• 1 to 2 years relevant experience
• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
• Relevant Industry Experience, been on the front end handling customers and team.

Salary
N110,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.