Customer Relationship Officer at Afconrecruit Limited Full Time

Job Title: Customer Relationship Officer

Location: Mainland, Lagos
Job type: Full-time

Job Summary

• We are seeking a dynamic and customer-focused Customer Relationship Officer to join our automobile company.
• The CRM will be responsible for building and maintaining long-term relationships with customers, ensuring satisfaction, resolving complaints, and driving customer loyalty and retention.
• The ideal candidate will act as the key point of contact between the company and its clients, enhancing the overall customer experience and supporting post-sale activities.
• The ideal candidate must have years of experience as a Customer Relationship Officer in an automobile company.

Key Responsibilities

• Serve as the primary point of contact for customers post-purchase, ensuring a smooth ownership experience.
• Build and maintain strong, long-lasting customer relationships.
• Follow up with customers after vehicle purchase to ensure satisfaction and solicit feedback.
• Address customer concerns, inquiries, and complaints in a timely and professional manner.
• Coordinate with sales, service, and finance departments to ensure seamless customer interactions.
• Monitor customer satisfaction and initiate activities to improve customer loyalty (e.g., service reminders, loyalty programs).
• Maintain an up-to-date customer database using CRM software.
• Track key metrics such as Net Promoter Score (NPS), repeat customer rates, and customer complaints.
• Organize and manage customer engagement events or appreciation programs.
• Ensure proper documentation of customer interactions and service records.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in customer service or relationship management, preferably in the automotive industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Proficiency in CRM software and Microsoft Office tools.
• Customer-centric attitude with a focus on service excellence.

Preferred Skills:

• Familiarity with automotive dealership operations.
• Experience in handling high-net-worth or VIP customers.
• Ability to work in a fast-paced, target-driven environment.

Application Closing Date
Not Specified.