Customer Service Representative (Female) at Hec Recruit Full Time

Job Title: Customer Service Representative (Female)

Location: Surulere, Lagos
Employment Type: Full-time
Reports to: Sales Manager, Customer Service Manager, or Team Lead

Job Summary

• Provide exceptional customer service while generating sales and revenue growth through up-selling, cross-selling, and resolving customer complaints in a fast-paced environment.

Key Responsibilities

• Customer Service: Respond to customer inquiries, resolve complaints, and provide timely solutions to ensure customer satisfaction.
• Sales Generation: Generate sales and revenue growth by up-selling and cross-selling products or services to existing customers.
• Product Knowledge: Develop and maintain in-depth knowledge of products or services to effectively communicate value to customers.
• Order Management: Process orders, handle returns, and manage customer accounts to ensure accuracy and efficiency.
• Communication: Communicate effectively with customers via phone, email, chat, or in-person to resolve issues and promote products.
• Problem-Solving: Analyze customer complaints and resolve issues promptly using problem-solving skills and company resources.
• Data Entry: Accurately enter customer information, orders, and interactions into CRM software or other systems.
• Team Collaboration: Collaborate with internal teams, including sales, marketing, and product development, to share customer feedback and insights.

Requirements
Education and Qualifications:

• High School Diploma: High school diploma or equivalent required.
• Customer Service Experience: 1+ year of experience in customer service, sales, or a related field.
• Sales Experience: Sales experience, preferably in a call center or retail environment, is desirable.
• Certifications: Certifications, such as the Certified Customer Service Representative (CCSR) or the Certified Sales Professional (CSP), are desirable.

Required Skills:

• Excellent Communication: Strong verbal and written communication skills to effectively interact with customers and internal teams.
• Customer Service Skills: Ability to provide exceptional customer service, resolving complaints and concerns in a timely and professional manner.
• Sales and Up-selling: Ability to generate sales and revenue growth through up-selling and cross-selling techniques.
• Product Knowledge: Ability to develop and maintain in-depth knowledge of products or services.
• Problem-Solving: Strong problem-solving skills to analyze customer complaints and resolve issues promptly.
• Time Management: Ability to manage time effectively, prioritizing tasks and managing multiple customer interactions.
• Adaptability: Ability to adapt to changing customer needs, product offerings, and company processes.

Working Conditions

• Call Center Environment: Work in a fast-paced call center environment with minimal travel required.
• Flexible Schedule: A Flexible schedule, including evenings, weekends, and holidays, may be required.
• Performance Metrics: Performance will be measured based on sales revenue, customer satisfaction, and quality metrics.
• Resumption immediately

Salary
N100,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Cover letter to: [email protected] using the Job Title as the subject of the mail.