Service Executive – Banking at a Financial Institution – MacTay Consulting Full Time

Job Title: Service Executive – Banking

Location: Nationwide
Employment Type: Full-time

Job Summary

• We are seeking an experienced Service Executive to join our banking team.
• The successful candidate will be responsible for delivering exceptional customer service, resolving customer complaints, and driving customer satisfaction.

Key Responsibilities

• Provide timely and professional responses to customer inquiries and complaints.
• Resolve customer issues promptly and efficiently.
• Identify and escalate complex customer issues to senior management.
• Collaborate with internal stakeholders to ensure seamless customer experience.
• Stay up-to-date with banking products and services to provide accurate information to customers.

Requirements

• Bachelor’s Degree / HND / OND
• Minimum of 2 years of experience in a customer-facing role in the banking industry.
• Proven track record of delivering exceptional customer service.
• Strong understanding of banking products and services.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Salary & Benefits

• Competitive and negotiable salary
• Comprehensive Health Maintenance Organization (HMO) scheme
• Pension scheme
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment.

Application Closing Date
14th February, 2025.