Client Service Officer at ThePush Consulting Full Time NEW

Job Title: Client Service Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive and client-focused Client Service Officer for our Website Design services.
• The ideal candidate will ensure exceptional service throughout the design process, maintain strong client relationships, and manage inquiries, issues, and project execution.
• Excellent communication, attention to detail, and a passion for high-quality digital experiences are key for success in this role.

Key Responsibilities
Project Management & Coordination:

• Oversee the full lifecycle of web projects & related services, including planning, execution, and delivery.
• Develop project timelines, set milestones, and ensure projects stay on schedule and within budget.
• Collaborate with design, development, and content teams to ensure that client specifications are clearly understood and met.
• Monitor project progress, track deliverables, and ensure all milestones are achieved within the agreed timeframe.

Client Relationship Management:

• Serve as the primary point of contact for clients, managing communications and ensuring their needs are addressed in a timely and professional manner.
• Build and maintain strong relationships with clients to ensure satisfaction and foster long-term partnerships.
• Provide regular updates to clients on project status, ensuring transparency throughout the process.
• Manage client expectations by communicating potential challenges or delays and proactively offering solutions.

Problem-Solving & Issue Resolution:

• Identify and resolve any issues or challenges that arise during the project, ensuring minimal impact on timelines or quality.
• Troubleshoot design, development, and technical issues in collaboration with internal teams, and ensure timely resolution.
• Escalate complex issues to the appropriate team or management as necessary to ensure client satisfaction.

Quality Control & Client Approval:

• Review project deliverables to ensure they meet the company’s standards and client expectations before presenting them for approval.
• Ensure that client feedback is incorporated at each stage of the project, maintaining a focus on delivering high-quality results.
• Coordinate client approvals at each project milestone, ensuring their requirements are met before moving to the next phase.

Project Documentation & Reporting:

• Maintain detailed records of project requirements, timelines, client communications, and feedback.
• Provide regular progress reports to clients and internal teams, highlighting successes, risks, and upcoming tasks.
• Track project performance metrics and KPIs to ensure projects are on track to meet objectives.

Post-Launch Support:

• Ensure smooth handover of the project to the client after the website launch, providing any necessary training or documentation for site management.
• Follow up with clients after launch to ensure satisfaction and address any post-launch issues or updates.
• Identify opportunities for ongoing support, including maintenance, SEO, and additional digital services.

Collaboration with Sales & Marketing:

• Work closely with the sales team to ensure smooth transition from sales to project execution, ensuring all client expectations are documented and met.
• Collaborate with the marketing team to ensure project deliverables align with client branding and marketing objectives.

Key Requirements

• Proven experience in client services, project coordination, or a related role within the web development or digital services industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Familiarity with web development processes, terminology, and tools.
• Excellent organizational and time management skills.
• Proficiency in MS Office and project management tools.
• Bachelor’s Degree in Business Administration, Communications, or a related field is preferred.

Preferred Qualifications:

• Experience in website design, development, or digital marketing industry.
• Familiarity with web fundamentals, including types of websites, web layouts, hosting, domains, and email services.
• Experience in coordinating cross-functional teams (design, development, marketing).

Salary
N150,000 – N200,000 monthly.

Application Closing Date
19th February, 2025.

Note: Join Jivagate Media Enterprise and play a key role in delivering seamless web projects that help clients build a powerful online presence!