Customer Service Representative (Graduate Trainee) at Careers Verified Full Time NEW

Job Title: Customer Service Representative (Graduate Trainee)

Location: Ikeja, Lagos
Employment Type: Full-time

Key Responsibilities

• Customer Support: Respond promptly to customer inquiries via phone, email, or chat, ensuring accurate and timely resolutions.
• Problem-Solving: Address and resolve customer issues or complaints, escalating complex cases to senior team members when necessary.
• Product/Service Knowledge: Learn and maintain up-to-date knowledge of the company’s products, services, and policies to provide accurate information to customers.
• Customer Interaction: Build strong relationships with customers by understanding their needs, providing personalized assistance, and ensuring satisfaction.
• Training Participation: Engage actively in training programs designed to enhance technical and interpersonal skills relevant to customer service.
• Data Management: Document customer interactions and maintain accurate records in the company’s CRM system.
• Process Improvement: Contribute feedback on common customer concerns or process inefficiencies to help improve service delivery.
• Team Collaboration: Work closely with team members and other departments to ensure seamless service delivery and customer satisfaction.

Qualifications

• Education: Bachelor’s Degree in any discipline (Business, Communication, or related fields preferred).
• Experience: No prior experience is required, though internships or part-time roles in customer service are advantageous.
• Skills:
  • Strong verbal and written communication skills.
  • Active listening and empathy.
  • Problem-solving and decision-making abilities.
  • Basic proficiency in Microsoft Office and CRM tools.
  • Ability to multitask and manage time effectively.

Application Closing Date
31st June, 2025.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the job title as the subject of the email.