Loan Collection Agents at Careers Verified Limited Full Time NEW

Job Title: Loan Collection Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking diligent and customer-oriented Loan Collection Agents to manage the collection of overdue payments while maintaining positive relationships with clients.
• The ideal candidate will possess strong communication and negotiation skills to resolve payment issues effectively and uphold the company’s financial health.

Key Responsibilities

• Contact Borrowers: Reach out to clients via phone, email, or in-person visits to discuss overdue payments.
• Negotiate Payment Solutions: Develop repayment plans or suggest alternative solutions to help clients settle their debts.
• Record-Keeping: Maintain detailed records of client interactions, payment agreements, and follow-up actions in the company database.
• Monitor Accounts: Track overdue accounts and ensure timely follow-up on payment commitments.
• Legal Compliance: Adhere to all company policies and legal regulations regarding debt collection practices.
• Customer Service: Provide clients with clear explanations of their account status and offer guidance to avoid future defaults.
• Reporting: Submit regular updates to management on collection progress and account statuses.
• Collaboration: Work closely with other departments, such as loan officers and legal teams, to resolve complex cases.

Qualifications

• High School Diploma or equivalent
• Proven experience in debt collection, sales, or customer service.
• Strong negotiation and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Familiarity with debt collection laws and regulations.
• Proficient in using CRM systems and other collection tools.

Application Closing Date
31st January, 2025.