Fraud Prevention Officer at Vitalvida Limited Full Time

Job Title: Fraud Prevention Officer

Location: Yaba, Lagos
Employment Type: Full-time

The Role

• We are looking for a Fraud Prevention Officer to join our team and ensure that no fraudulent activities occur among staff, delivery agents, or third-party logistics partners.

This Role is Not for Everyone:

• If you are coming to work to sleep, gist, or surf social media, DO NOT APPLY.
• If you are already working remotely somewhere else and think you can also work in our office, DO NOT APPLY.
• If you think you are smart and want to use company time to do side hustles or “moonlight,” DO NOT APPLY.

We are looking for serious people who:

• Are ready to give 100% and take their job seriously.
• Are willing to come early, close late, and do whatever it takes to get the job done.
• Will help the company grow by doing their best every day.
• If you know you are not ready to work hard and be serious, please, Do not waste your time Applying.

Job Summary

• The Fraud Prevention Officer will be responsible for proactively identifying, investigating, and preventing fraudulent activities across all aspects of the company’s operations.
• This includes monitoring employee and delivery agent activities, auditing processes, and implementing controls to safeguard company assets and operations.
• The ideal candidate must be highly analytical, detail-oriented, and assertive, with a strong sense of integrity.

Key Responsibilities
Fraud Monitoring and Investigation:

• Monitor activities of staff, delivery agents, and third-party logistics partners to detect and prevent fraudulent behavior.
• Investigate suspected cases of fraud, theft, or mismanagement within the company’s operations.
• Conduct background checks on new employees and delivery agents to ensure their credibility.
• Implement strategies to detect and prevent unauthorized activities, such as mismanagement of funds, missing stock, and inventory manipulation.

Fraud Prevention Across Operations:

• Inventory Management: Regularly audit stock levels, track inventory movements, and verify records against physical counts. Ensure delivery agents provide timestamped photos and maintain accurate stock trackers.
• Payment and Financial Transactions: Ensure secure handling of payments, conduct regular reconciliations, and flag any discrepancies in financial records. Verify that delivery agents promptly deposit payments into the company account.
• Customer Service and Sales: Monitor refunds, discounts, and customer interactions for irregularities. Ensure all customer data is handled securely and not misused.
• Logistics and Delivery Operations: Verify the accuracy of delivery records, prevent stock diversions, and ensure delivery agents adhere to policies. Use GPS tracking and customer confirmation protocols.
• Vendor and Supplier Relations: Audit supplier transactions, verify invoices against deliveries, and prevent collusion or kickbacks.
• Staff Performance and Payroll: Identify ghost employees, fraudulent expense claims, and falsified attendance records. Regularly audit payroll systems for accuracy.
• Advertising and Marketing: Validate campaign metrics and ad budgets to prevent inflated reports or misuse of funds. Audit external agency contracts for irregularities.
• Returns and Refunds: Monitor return processes for potential fraud, validate refund claims, and ensure returned stock is accounted for.
• Technology and Data Security: Implement multi-factor authentication, monitor access logs, and enforce cybersecurity best practices. Prevent unauthorized access to sensitive data.
• Performance Bonuses and Incentives: Verify bonus claims against performance metrics and ensure KPIs are accurately tracked.

Audit and Compliance:

• Regularly audit inventory records, financial transactions, and delivery logs to ensure accuracy and integrity.
• Verify adherence to company policies and procedures across all departments.
• Ensure delivery agents and staff comply with Service Level Agreements (SLAs) and fraud prevention guidelines.

Policy Enforcement and Education:

• Educate staff and delivery agents on fraud prevention best practices and the consequences of non-compliance.
• Collaborate with management to update and improve fraud prevention policies as needed.

Performance Review and Reporting:

• Create and maintain detailed reports on fraud cases, preventive measures, and resolution outcomes.
• Analyze patterns or trends in fraudulent activities and recommend actionable solutions to prevent recurrence.
• Provide weekly updates to management on fraud prevention across all aspects of the business.

Qualifications
Education:

• Minimum of a Bachelor’s Degree in Accounting, Criminology, Finance, or related fields.

Experience:

• At least 3 years of experience in fraud investigation, audit, or a related role.
• Prior experience in e-commerce or logistics industries is a plus.

Skills:

• Strong analytical and investigative skills.
• Proficiency in Microsoft Office, inventory systems, and CRM tools.
• Exceptional communication and interpersonal skills.
• Knowledge of fraud prevention strategies and legal regulations.

Behavior:

• Self-motivated, disciplined, and highly ethical.
• Ability to work under pressure and maintain confidentiality.

What We Expect:

• Integrity: Absolute honesty and transparency in all activities.
• Accountability: Take ownership of fraud prevention initiatives and outcomes.
• Attention to Detail: Ability to spot irregularities in records, processes, and behavior.
• Assertiveness: Confidence to call out unethical behavior and enforce consequences.
• Proactive Mindset: Stay ahead by identifying potential vulnerabilities before they are exploited.

What We Don’t Want:

• Careless individuals who overlook red flags or fail to take decisive action.
• Biased or fearful individuals who hesitate to investigate and report fraudulent activities.
• Disorganized workers who cannot keep accurate records or handle multiple investigations simultaneously.
• Complacent staff who accept explanations without evidence or fail to enforce company policies.
• Arrogant individuals who dismiss team collaboration and fail to communicate effectively.
• Overly trusting individuals who fail to verify claims or accept excuses without evidence.
• Conflict-averse personalities who shy away from addressing fraudulent behavior or enforcing strict policies.
• Lazy workers who avoid deep investigations or skip important audit steps.
• Reactive individuals who only act after fraud has occurred rather than proactively identifying vulnerabilities.
• Emotionally compromised individuals who let personal relationships cloud their judgment or influence their decisions.
• Excuse-makers who blame external factors instead of taking responsibility for missed fraud prevention targets.
• Unethical individuals who might turn a blind eye to fraud or collude with those committing fraudulent acts.

What We Offer

• Competitive Salary (N70,000 – N100,000 monthly) Based on experience and performance.
• Career Growth: Opportunity to grow within a fast-paced, dynamic organization.
• Impactful Role: Be a key player in safeguarding the integrity of a growing e-commerce company.

Application Closing Date
30th January, 2025.

How to Apply
Interested and qualified candidates should send their CV and a cover letter detailing your fraud prevention experience and why you’re the best fit for this role to: [email protected] using the Job Title and Your Name as the subject of the mail.

Note

• Ensure you meet the qualifications and are committed to maintaining transparency and accountability.
• Task: To confirm that you’ve read this job ad thoroughly, include the answer to the following question in your email:
  • “What is one key fraud prevention strategy for inventory management?”