Business Manager at Smart Partners Consulting Limited (SPCL) Full Time

Job Title: Business Manager

Location: Lekki, Lagos
Employment Type: Full-time (On site)

Job Summary

• Our client is seeking a highly skilled and motivated Business Manager with expertise in telemedicine to lead our healthcare services division.
• The ideal candidate should have passion for healthcare innovation and technology, with the ability to oversee the operational, clinical, and strategic aspects of our telemedicine services.
• This leadership role will ensure the delivery of high-quality care, operational efficiency, and exceptional patient experiences through our platforms.

Responsibilities
Leadership and Management Skills:

• Team Leadership: Ability to manage, motivate, and lead multidisciplinary teams (including healthcare professionals, tech specialists, customer support, etc.).
• Decision-making: Strong problem-solving and decision-making abilities, especially in a fast-evolving telemedicine landscape.
• Operational Management: Oversee day-to-day operations, ensuring that services are delivered efficiently and in compliance with regulations.
• Project Management: Experience managing projects, timelines, and resources, particularly in technology implementation and scaling operations.

Industry and Regulatory Knowledge:

• Telemedicine Regulations: Understanding of healthcare laws, data protection regulations and telemedicine-specific regulations.
• Healthcare Knowledge: Familiarity with the healthcare industry, medical standards, and how telehealth integrates with traditional healthcare services.
• Tech-Savvy: Knowledge of telemedicine platforms, digital health technologies, and emerging trends in telemedicine.

Financial and Budgeting Expertise:

• Financial Management: Ability to create and manage budgets, forecast revenue, and track financial performance.
• Cost Control: Optimize operational costs while maintaining high-quality services.
• Profitability & Growth: Develop strategies for increasing revenue, expanding customer base, and ensuring profitability.

Strategic Planning:

• Business Development: Experience in driving business growth through partnerships, new services, and expanding market reach.
• Strategic Vision: Ability to develop and execute a long-term strategic vision, focusing on competitive advantage, market expansion, and innovation.
• Data-Driven Decision Making: Ability to analyze market trends, customer feedback, and performance metrics to inform strategic planning.

Customer Relationship Management:

• Patient Satisfaction: Ensure a high level of customer service and patient satisfaction through effective communication and resolving issues quickly.
• Client Relationships: Manage relationships with healthcare providers, insurance companies, and other stakeholders to improve service delivery.

Technology Management:

• Platform Integration: Oversee the integration of telemedicine technology with electronic health records (EHR), appointment systems, and other healthcare software.
• Cybersecurity Awareness: Ensure the platform is secure, particularly concerning patient data and telemedicine-related communications.

Human Resources and Talent Management:

• Staffing: Responsible for hiring, training, and developing talent for the telemedicine platform, ensuring sufficient capacity for growth.
• Performance Management: Oversee employee performance and implement development programs.

Marketing and Branding

• Marketing Strategy: Ability to develop and oversee marketing strategies to attract patients, raise awareness, and differentiate the company in the market.
• Brand Development: Ensure the company’s brand is strong and communicates trust, professionalism, and high-quality service in the telemedicine space.

Communication Skills:

• Internal Communication: Foster clear communication across departments, promoting collaboration and transparency.
• External Communication: Represent the company to external stakeholders, including clients, investors, regulatory bodies, and the media.

Adaptability and Innovation:

• Adaptability: Ability to manage and lead through rapid changes in technology, healthcare regulations, and customer needs.
• Innovation: Drive innovation within the company to improve service offerings, user experience, and operational efficiency.

Education, Qualification, and Experience

• Education: A Bachelor’s or Master’s Degree in Business Administration, Healthcare Management, or a related field is typically required
• Experience: Extensive experience (5+ years) in a management role, particularly in healthcare or technology.
• Certifications: Certification in healthcare management, project management (PMP), or other relevant fields can be a plus.

Skills and Competencies:

• Leadership Experience: A track record of successfully managing teams in healthcare or telemedicine settings. Strong leadership skills with the ability to motivate, mentor, and develop a diverse team.
• Business Acumen: Experience in managing budgets, financial planning, and strategic growth initiatives in a healthcare or telemedicine environment.
• Regulatory Knowledge: In-depth knowledge of healthcare regulations, telemedicine policies, and healthcare private.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly to both clinical and non-clinical stakeholders.
• Problem-Solving & Decision-Making: Strong analytical and decision-making skills, with the ability to navigate complex issues and find effective solutions in a fast-paced environment.
• Proficiency in using telemedicine platforms and electronic medical records (EMR) systems.
• Ability to work independently and manage a remote practice.
• Commitment to patient confidentiality and ethical standards in healthcare.

Application Closing Date
Not Specified.

Note: Candidates should submit a Cover Letter outlining the qualifications and experience in Telemedicine.