Hotel Front Desk Officer at Venmac Resources Limited Full Time NEW

Job Title: Hotel Front Desk Officer

Location: Yola, Adamawa
Job type: Full-time
Reports Directly to: Front Office manager / commercial manager / Operations Manager

Main Function

• To receive and attend to guest.

Job Description

• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Close guest accounts and check guests out
• Confirm relevant guest information
• Verify guest’s payment method
• Issue room keys
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area
• Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
• Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
• Good knowledge of Microsoft word and excel.
• Good knowledge of eZee hospitality solution.
• Any other assigned duty by the management.

Requirements

• Candidates should possess minimum of an OND / NCE qualification with 6+ years relevant work experience.

Application Closing Date
19th January, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.