IT Site Operations Manager at Seven-Up Bottling Company Limited Full Time

Job Title: IT Site Operations Manager

Location: Lagos
Employment Type: Full-time
Sector: FMCG

Responsibilities
IT Operations Management (ITOP):

• Oversee the daily operations of IT services and infrastructure at the site, ensuring high availability, performance, and reliability of IT systems.
• Implement best practices for IT operations, adhering to ITIL or similar frameworks for effective service management.

Service Level Management (SLMO):

• Monitor and report on the performance of IT services against agreed service levels and performance metrics.
• Work with IT service providers and internal teams to ensure that IT services meet or exceed agreed-upon standards.

Incident and Problem Management (USUP, PBMG):

• Ensure rapid response and resolution of IT incidents, minimizing impact on business operations.
• Lead the identification and resolution of underlying problems to prevent recurrence of incidents.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Systems Engineering or a related field. A Master’s degree in a relevant field is advantageous. with a proven track record in managing IT services and infrastructure.
• Proven experience in FMCG business.
• Professional Certifications in IT service management, such as ITIL Foundation or higher, indicating a strong understanding of IT operations best practices.
• Certifications in Project Management (e.g., PMP, PRINCE2) can be beneficial, showcasing skills in managing IT projects.
• Technical Certifications relevant to the organization’s IT infrastructure (e.g., Microsoft, Cisco, VMware) demonstrate hands-on skills and knowledge in specific technologies.

Application Closing Date
23rd December, 2024.