Employee Relations and Engagement Manager at the African Medical Centre of Excellence (AMCE Abuja) – Deloitte Human Capital Consulting Full Time

Job Title: Employee Relations and Engagement Manager

Location: Abuja
Job type: Full-time

About the Client

• The African Medical Centre of Excellence, Abuja (AMCE Abuja), a quaternary-level multi-specialty medical institution developed by Afreximbank aims to revolutionize healthcare in Africa. Established to address critical gaps, the AMCE Abuja is committed to providing world-class care through innovative research, development, and education.
• The Centre will offer comprehensive services in oncology, haematology, cardiovascular care, and general healthcare across the continent, with plans for expansion. The construction phase, supported by global partners, precedes a phased rollout over six years, evolving into a 500-bed facility.
• Set to commence operations in early 2025, this flagship facility in Abuja is a key part of Afreximbank’s network of healthcare facilities, actively countering brain drain, reducing medical tourism by offering advanced procedures such as stem cell transplantation and state-of-the-art treatments for various diseases, and fostering employment opportunities. The vision for the AMCE initiative is to shape a healthier and more educated future for Africa.

Job Purpose

• The Employee Relations and Engagement Manager will be responsible for fostering positive employee relations, driving employee engagement, and ensuring a positive and productive work environment.
• This role involves managing employee inquiries, resolving conflicts, and implementing initiatives to enhance employee satisfaction and retention.

Core Responsibilities
Employee Relations:

• Manage employee relations issues, including grievances, disciplinary actions, and performance management.
• Conduct investigations and resolve conflicts in a fair and timely manner.
• Provide advice and guidance to managers on employee relations matters.
• Ensure compliance with employment laws and regulations.

Employee Engagement:

• Develop and implement strategies to improve employee engagement and morale.
• Plan and execute employee events, such as team-building activities, social gatherings, and company picnics.
• Conduct employee surveys and analyze feedback to identify areas for improvement.
• Organize employee events and activities to foster a positive work culture.
• Promote employee recognition programs to reward and acknowledge employee contributions.

Performance Management:

• Support the implementation of performance management processes, including goal setting, performance reviews, and coaching.
• Identify and develop high-potential employees.
• Provide guidance to managers on performance management best practices.
• Work with managers to develop performance improvement plans and address underperformance
• Provide career counseling and coaching to employees.

Employee Retention:

• Analyze employee turnover data to identify trends and root causes.
• Develop and implement retention strategies to reduce turnover.
• Conduct exit interviews to gather feedback and identify areas for improvement.

Change Management:

• Develop and implement change management strategies to minimize resistance and maximize adoption of new initiatives.
• Communicate change initiatives clearly and effectively to employees at all levels.
• Provide training and support to employees during periods of change.
• Monitor the progress of change initiatives and make adjustments as needed.

Compliance:

• Ensure compliance with employment laws and regulations, including equal employment opportunity, labor relations, and workplace safety.
• Stay informed about changes in employment law and regulations.

Requirements
Educational Qualification:

• Bachelor’s Degree in Human Resources, Business Administration, or a related field
• Master’s Degree in human resources, Organizational Development, or a related field is an added advantage

Professional Requirements:

• HR certification (e.g., CIPM, SHRM or HRCI) or any relevant certificate

Experience Requirements:

• 10-12 years’ progressive experience in handling employee relations issues, including investigations, disciplinary actions, and conflict resolution.
• Experience in developing and implementing employee engagement strategies, such as employee surveys, recognition programs, and team-building activities.
• Experience working in a global organization and managing employee relations across different cultures and time zones

Competency Requirements:
Knowledge Requirements:

• A strong foundation in general HR practices, including recruitment, onboarding, and benefits administration.
• Comprehensive knowledge in managing unionized workforces and negotiating collective bargaining agreements.

Skill Requirements:

• Strong problem-solving skills
• Excellent communication and strong leadership skills for coordinating with multidisciplinary teams.
• Proficiency in HR information systems (HRIS) and HR technology.

Personal Abilities:

• Professional attitude towards work
• Shares the AMCE’s vision.
• Proactive and organized.
• Commitment to effective human resources management
• Has personal and professional credibility and commands the respect of colleagues and peers.
• Supportive and approachable and capable of inspiring confidence in staff members

Application Closing Date
Not Specified.

Note: African Medical Centre of Excellence, Abuja (AMCE Abuja) aims to be an Employer of Choice, providing equal opportunity for everyone regardless of their background, gender, race and other protected characteristics.