Applications Support (Clinical / ERP Systems) at the African Medical Centre of Excellence (AMCE Abuja) – Deloitte Human Capital Consulting Full Time

Job Title: Applications Support (Clinical  / ERP Systems)

Location: Abuja
Job type: Full-time

Job Purpose

• The Applications Developer (Clinical/ERP Systems) will be responsible for designing, developing, and maintaining clinical and ERP applications that support AMCE operations, patient management, and enterprise resource planning.
• The role holder will develop customizations, test software, manage data migrations, train users, and resolve issues on clinical and ERP applications.
• The role holder will also be responsible for building solutions that align with AMCE’s healthcare standards and operational needs.

Core Responsibilities
Application Development and Customization:

• Develop, test, and deploy applications for clinical and ERP systems, ensuring they meet healthcare requirements and improve operational efficiencies.
• Customize applications to meet specific healthcare workflows and ERP integration needs, ensuring smooth system functionality.
• Work with selected software vendors in the implementation of AMCE systems.
• Troubleshoot, debug and optimize application performance to support AMCE professionals and administrative users.
• Provide 2nd line technical support to resolve user-reported issues with clinical and ERP applications.

System Analysis and Compliance:

• Work closely with clinical teams to understand needs, design applications, and enhance workflows within AMCE.
• Ensure applications adhere to healthcare regulations and compliance standards (e.g., HIPAA) and meet security and privacy requirements.

Integration and Data Management:

• Design and manage integration between clinical systems, Medical equipment integration with EHR ,   ERP platforms, and other healthcare applications, including EHR (Electronic Health Record) systems.
• Maintain data integrity across applications, leveraging APIs, HL7, FHIR, and other healthcare data standards for seamless information exchange.

Quality Assurance and Testing:

• Conduct rigorous quality assurance (QA) and testing to ensure application reliability, security, and usability.
• Document and address issues, incorporating user feedback to continuously improve application functionality and effectiveness

Collaboration and User Support:

• Collaborate with professionals, IT staff, and ERP stakeholders to gather requirements and deliver solutions that improve patient care and administrative efficiency.
• Provide end-user support and training, develop user guides, and ensure applications are effectively adopted within the company.

Leadership and Effective Communication:

• Demonstrate strong communication skills to explain technical concepts to non-technical stakeholders and collaborate across diverse teams.
• Exhibit problem-solving and analytical thinking in identifying issues and developing effective and user-centered solutions.

Requirements
Educational Qualification:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field
• Master’s degree is an added advantage

Professional Requirements:

• Certification in relevant ERP platforms (e.g., SAP ERP, Oracle ERP) is preferred.
• Evidence of continuing professional and managerial development.

Experience Requirements:

• Minimum of four years of experience in application development within the healthcare industry.
• Experience with healthcare IT systems, enterprise applications like SAP, Oracle Fusion Apps/Cloud Platforms etc.
• Experience in Mobile application development.

Competency Requirements:
Knowledge Requirements

• Solid understanding of the healthcare industry standards
• Knowledge of project management methodologies (agile, waterfall)

Skill Requirements:

• Proficiency in programming languages such as Java, C#, Python, mobile application programming languages and other web application  languages.
• Database experience (SQL, NoSQL) and knowledge of cloud platforms (AWS, Azure)
• Proficiency in data integration and ETL processes for clinical systems (e.g., HL7, FHIR standards)
• Critical thinking and analytical skills
• Demonstrable skills in written and spoken English that are adequate
• to enable effective communication about medical topics with patients and colleagues
• Effective problem-solving and decision-making skills

Personal Abilities:

• Professional attitude towards work
• Shares the AMCE values
• Adaptability
• Proactive and organized
• Commitment to clinical governance
• Personal and professional credibility
• Supportive, approachable, and capable of inspiring confidence in staff members
• Honesty and integrity

Application Closing Date
Not Specified.

Note: African Medical Centre of Excellence, Abuja (AMCE Abuja) aims to be an Employer of Choice, providing equal opportunity for everyone regardless of their background, gender, race and other protected characteristics.