PRO/Communications Officer

Customer Service & Support Representative (CSS) – Lagos at Afconrecruit Limited Full Time

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Afconrecruit Limited is currently looking for a customer representative   for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Customer Service & Support Representative (CSS)

Location: Victoria Island, Ikeja – Lagos
Time Type: Full time

Role Summary

  • The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
  • They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.

Responsibilities

  • Handle customer inquiries, requests, and complaints in a professional and timely manner.
  • Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
  • Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
  • Actively seek customer feedback to enhance service delivery and resolve recurring issues.
  • Escalate unresolved issues to higher management or technical teams when necessary.

KPIs:

  • Average resolution time for customer inquiries and complaints.
  • Customer satisfaction rating (measured via surveys and feedback).
  • First response time to customer requests.
  • Percentage of issues resolved without escalation.

Requirements

  • B.Sc / HND in any field
  • The right candidate must have 3 – 5 years experience as a Customer Service Professional.

Application Closing Date
Not Specified.

APPLY AS A SKILLED WORKER IN CANADA RECRUITMENT
Deadline : Jan 31, 2025
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