PRO/Communications Officer

Customer Service & Support Representative (CSS) – Abuja at Afconrecruit Limited – 3 Openings Full Time

View Jobs in: Afconrecruit Limited

View Jobs at: PRO/Communications Officer

View Jobs in:

View Jobs in: Full Time

Get Free Job Alert For This Search By Email. It Only Takes A Few Seconds. "Subscribe Now"

Afconrecruit Limited is currently looking for a customer representative   for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Customer Service & Support Representative (CSS)

Locations: Gwanripa, Kubwa and Apo – Abuja
Time Type: Full time

Role Summary

  • The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues.
  • They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.

Responsibilities

  • Handle customer inquiries, requests, and complaints in a professional and timely manner.
  • Collaborate with the Tech Team to troubleshoot and resolve customer issues, ensuring minimal disruption to services.
  • Maintain an accurate and up-to-date customer database, logging all interactions and resolutions.
  • Actively seek customer feedback to enhance service delivery and resolve recurring issues.
  • Escalate unresolved issues to higher management or technical teams when necessary.

KPIs:

  • Average resolution time for customer inquiries and complaints.
  • Customer satisfaction rating (measured via surveys and feedback).
  • First response time to customer requests.
  • Percentage of issues resolved without escalation.

Requirements

  • B.Sc / HND in any field
  • The right candidate must have 3 – 5 years experience as a Customer Service Professional.

Application Closing Date
Not Specified.

APPLY AS A SKILLED WORKER IN CANADA RECRUITMENT
Deadline : Jan 31, 2025
Apply for job View today's jobs

NOTE: Unless specified,Loadedvilla is not in any way affiliated with any of the companies featured in this website and does not recruit or process application for any organization. The material provided here is solely for informational purposes. Visitors are advised to use the information at their own discretion.

Get Free Job Notification.Enter a valid email address:

Jobs You Might Be Interested in

Jobs Expiring Today