IT Support Executive at Pruvia Integrated Limited Full Time

Job Title: IT Support Executive

Location: Ikeja, Lagos
Employment Type: Full-time
Sector: Real Estate

Job Brief

• We are seeking a skilled IT Support Executive to join our team.
• The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.
• This role requires problem-solving abilities, attention to detail, and a proactive approach to maintaining and improving our IT infrastructure.

Responsibilities

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Generating sign-ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Install, configure, and maintain computer hardware, software, and networks.
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
• Provide technical support to users, including troubleshooting and resolving IT-related problems.
• Ensure security of IT systems, including data backup, antivirus protection, and access controls.
• Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
• Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
• Collaborate with other departments to understand IT needs and requirements.
• Plan and execute IT projects, including upgrades, migrations, and installations.
• Document IT systems, configurations, and procedures for knowledge sharing and training.

Requirements and Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• At Least 3 years experience in Information Technology, Computer Engineering, or related field
• Proven experience in IT support or administration.
• Strong technical knowledge of computer hardware, software, and networks.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with operating systems, such as Windows, Linux, and macOS.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritize tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus and an added advantage

Skills Required:

• IT support
• Hardware and software troubleshooting
• Network Administration
• Security management
• IT policies and procedures
• Project management
• Communication
• Problem-solving
• Attention to detail
• Technical documentation.

Salary
N85,000 – N100,000 monthly.

Application Closing Date
31st December, 2024.

Method of Application
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the mail.