Corporate Retention Associate at Reliance Health Full Time

Job Title: Corporate Retention Associate

Location: Abuja
Job Type: Full-time

Description

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
• Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.

Requirements
Skills Required:

• Candidates should possess a B.Sc. / HND Degree in any relevant field
• Must be based in Abuja
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales/Customer Success/Client Relations experience are added advantages.

Application Closing Date
Not Specified.