Customer Experience Specialist at TeamAce Limited Full Time

Job Title: Customer Experience Specialist

Location: Ajah, Lagos
Employment Type: Full-time

Job Summary

• As our Customer Experience Specialist, you’ll handle customer queries, analyze data for retention strategies, and manage multiple communication channels.
• This role is essential in ensuring exceptional customer satisfaction, developing data-driven strategies, and maintaining effective communication across various platforms.

Responsibilities

• Respond to customer inquiries via multiple channels including phone, email, WhatsApp, and social media direct messages, providing timely and helpful information.
• Collect and analyze customer data to identify trends, develop retention strategies, and create regular reports on key metrics.
• Manage and resolve customer complaints efficiently, maintaining detailed records of all interactions.
• Monitor and respond to inquiries across various platforms, ensuring consistent brand voice and message and collaborate with marketing and product teams to improve customer experience based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, or a related field.
• 3+ years of experience in customer service or a similar role.
• Strong knowledge of data analysis tools and CRM software.
• Proficiency in multi-channel communication platforms and social media management tools.

Salary
N250,000 – 300,000 per month.

Application Closing Date
4th November, 2024.