Customer Experience Officer / Call Centre Agent at Phillips Outsourcing Limited Full Time NEW

Job Title: Customer Experience Officer / Call Centre Agent

Location: Onipanu, Lagos
Employment Type: Full-time

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.

Qualifications

• Candidates should possess a B.Sc / HND ONLY Graduate
• At least 2 years experience as a customer experience specialist, or a similar customer support role
• Candidate must be willing to work on shifts
• Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.

Other Requirements:

• Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
• Candidates must reside in Onipanu and its environs
• Candidate must be willing to work weekends.

Salary and Benefits

• N80,000 / Month
• HMO
• Pension
• 13th Month
• Leave Allowance

Application Closing Date
28th October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.