Relationship Manager at a Financial Institution Alan & Grant Full Time

Job Title: Relationship Manager

Location: Lagos
Employment Type: Full Time

Responsibilities

• Maintaining a deep knowledge of company products and services,
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients’ needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Prospecting for new clients
• Ensuring client satisfaction
• Developing and implementing marketing strategies to grow the customer base.
• Build long-term relationships with clients and customers.
• Create strategies and work with clients to boost their brand.
• Help promote and maintain a positive company image

Requirements

• B.Sc in Business Administration, Marketing, Communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• 8 years minimum experience in Relationship Management/customer service
• Strong presentation skills
• Excellent written and verbal communication skills
• Highly organized and detailed oriented.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Proficient use of Microsoft office

Application Closing Date
Not Specified.