Ticketing and Reservation Officer at Choice Talents NG (Abuja & Lagos) Full Time

Job Title: Ticketing and Reservation Officer

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Responsibilities

• Handle booking requests from clients, including flights, accommodations, transportation, and other travel-related services.
• Coordinate with airlines, hotels, car rental agencies, and other service providers to secure reservations and confirmations & ensure accuracy of booking details, including travel dates, times, and preferences.
• Manage changes or cancellations to reservations as needed, while minimizing disruptions to clients’ travel plans.
• Prepare and distribute travel itineraries, tickets, vouchers, and other necessary documentation to clients.
• Ensure all travel documents are accurate, up-to-date, and comply with relevant regulations and requirements.
• Assist clients with visa applications, passport renewals, travel insurance, and other documentation needs.
• Provide exceptional customer service to clients, addressing inquiries, resolving issues, and offering assistance throughout their travel experience.
• Anticipate clients’ needs and preferences, offering personalized recommendations and assistance to enhance their travel experience.

Requirements

• HND / B.Sc. Degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
• 3+ years’ of work experience in a similar role.
• Strong communication skills, both verbal and written, with the ability to interact effectively with clients, colleagues, and external partners.
• Proficiency in computer applications, including Microsoft Office Suite and travel booking software.
• Adaptability and flexibility to work in a dynamic environment
• Customer-focused mindset with a passion for delivering exceptional service.

Application Closing Date
31st August, 2024.

How to Apply
Interested and qualified candidates should send their Application Letter and CV to: [email protected] using the Job Title as the subject of the email.