CX Research Analyst at Moniepoint Incorporated Full Time

Job Title: CX Research Analyst

Location: Lagos

About the role

• Our CX Research team plays a pivotal role in driving growth.
• We provide a deep understanding of customer needs, behaviors, and pain points to drive product innovation and enhance customer happiness.
• We’re looking for growth focused rock stars who are passionate about creating excellent customer experiences through actionable insights.
• As a CX Research Analyst, you will be responsible for conducting quantitative and qualitative research to gain insights into customer experiences and preferences.
• You will work closely with cross-functional teams to translate research findings into actionable recommendations that drive business growth.

What you’ll get to to

• Developing and executing research plans, including survey design, data collection, and analysis.
• Working with our external research agencies for data collection.
• Conducting in-depth interviews, focus groups, and usability testing sessions.
• Analyzing research data using qualitative and quantitative analysis techniques to identify trends and patterns.
• Developing insightful reports and presentations to communicate findings to stakeholders.
• Collaborating with cross-functional teams (product managers, data analysts, growth and marketing) to implement research findings and drive product improvements.
• Staying up-to-date with industry trends and best practices in customer research.

To succeed in this role, we think you should have

• Minimum of 2 -3 years of professional experience in market research, user experience or customer experience roles preferably in financial services
• Strong analytical and problem-solving skills – you often find yourself digging deeper into problems you are presented with to figure out the “why”.
• Strong understanding of UX/CX research methodologies.
• Proficiency in excel (required) or other data analysis tools optional e.g., SPSS, Python, R(optional).

Application Closing Date
Not Specified.