Strategic Business Intelligence Analyst at Alan & Grant Full Time

Job Title: Strategic Business Intelligence Analyst

Location: Abuja (FCT)
Employment Type: Full Time

Job Description

• In this role, you will work closely with the Partnership Lead to build out this new function.
• You are responsible for planning, organising and managing the technology and products for the company.
• You will lead technology and product development projects, design and deploy new technology systems and infrastructure.

Key Responsibilities
Business Support Responsibilities:

• Market and industry research and analysis to formulate ideas on how the business can improve – present monthly, quarterly and annual perspective to management
• Conduct information-gathering interviews and obtain feedback from clients and customers – present monthly feedback to management and other relevant departments
• Writing reports and developing presentations to communicate ideas, present proposals and findings – including annual report (released Q1 the following year), quarterly investor updates
• Writing concept notes and proposals
• Performing analyses on Excel – using data modelling techniques to identify ways in which the organisation can operate more effectively
• Preparing business dashboard to track KPIs and performance metrics
• Managing projects, developing project plans, and monitoring performance to ensure timely completion of deliverables

Technology Support Responsibilities:

• Provide support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each will vary based on operational needs).
• Troubleshooting across company’s corporate IT resources, applications, and various operating systems, including Mac OS, Windows, and mobile platforms.
• Assist staff members with resolving software, hardware, and networking issues.
• Support various services such as video conferencing, remote access, new internal products, and mobile technology.
• Collaborate and share knowledge across the team and other staff members.
• Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience.

Requirements

• Undergraduate Degree from a tertiary institutions – BA or B.Sc
• Professional Certificate relevant to role
• Certificate in a productivity tool (Microsoft / Google)
• Excel Intermediate Level Certification
• Minimum of 4 years of relevant experience
• Minimum of 2 years of experience in a supervisory capacity
• Experience managing at least one person for at least 6 months
• Experience training a new employee on the job at the same level or below”
• Experience troubleshooting in a, Mac OS, or Windows networked environment – supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
• Customer service, client facing, and/or help desk experience.

Application Closing Date
Not Specified.