Customer Relations Officer at the Clean Borehole Water Sellers Association (CBWSA) of Lagos Full Time

Job Title: Customer Relations Officer

Location: Palmgrove, Lagos
Employment Type: Full-time

Job Description

• A Customer Relations Officer is responsible for ensuring excellent customer service and maintaining strong customer relationships.
• This role involves handling customer inquiries, resolving issues, and providing information about products and services.
• The Customer Relations Officer works closely with other departments to enhance the overall customer experience and improve customer satisfaction.

Responsibilities
Customer Interaction:

• Respond to customer inquiries via phone, email, chat, and in person.
• Provide accurate information regarding products, services, and policies.
• Handle and resolve customer complaints in a professional and timely manner.

Customer Relationship Management:

• Develop and maintain positive relationships with customers.
• Follow up with customers to ensure their issues are resolved.
• Identify and anticipate customer needs to enhance satisfaction.

Administrative Duties:

• Maintain customer records and update account information as needed.
• Prepare reports on customer feedback and interactions.
• Track and analyze customer service metrics to identify areas for improvement.

Collaboration and Coordination:

• Work with other departments to ensure customer needs are met.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in training sessions to stay updated on products, services, and company policies.

Problem-Solving and Troubleshooting:

• Identify trends in customer issues and suggest solutions.
• Collaborate with technical support teams to resolve complex problems.
• Offer proactive solutions to improve customer service processes.

Requirements
Education:

• Minimum: National Diploma or equivalent.

Experience:

• Entry-Level : 1-2 years of experience in customer service, sales, or a related field.

Additional Qualifications:

• Multilingual abilities are advantageous.
• Strong knowledge of the company’s products and services.
• This comprehensive job description ensures that the Customer Relations Officer can meet the demands of the role and contribute effectively to the organization’s customer service strategy.

Skills:
Communication Skills:

• Excellent verbal and written communication abilities.
• Active listening skills and the ability to articulate responses clearly.

Problem-Solving Skills:

• Strong analytical and problem-solving abilities.
• Ability to think on your feet and handle difficult situations calmly.

Interpersonal Skills:

• Strong interpersonal skills and the ability to build rapport with customers.
• Patience and empathy when dealing with customer concerns.

Organizational Skills:

• Strong organizational and time management skills.
• Attention to detail and the ability to manage multiple tasks simultaneously.

Technical Skills:

• Basic knowledge of MS Office (Word, Excel, PowerPoint).

Salary
N100,000 – N150,000 / month.

Application Closing Date
14th June, 2024.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.