Coordinator – NES Regional North, Network at MTN Nigeria Full Time

Job Title: Coordinator – NES Regional North, Network

Job Identification: 4036
Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Network
Job Category: MTN Level 2
Reports to: Manager NES Regional (North)

Description

• Provide governance for all managed service vendors/Towerco in the region across different technologies supported.
• Manage activities of CSEs and ensure smooth operations in the region
• Act as high-level support for resolution and closure of critical service performance issues.
• Problem management to eliminate repetitive failures and guarantee QoS
• Drive contractual obligations to KPIs (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management)
• Carry out periodic audit of MSAN nodes/RDLU to ensure they are optimal.
• Govern ATP process and ensure all changes on enterprise network are captured on the database.
• Provide business intelligence using data analytics from field, vendor, and Performance reports.
• Review and verify all reports submitted by Vendors/Towerco on a weekly basis.
• Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.
• Review and verify all proforma invoices submitted by vendors/Towerco
• Co-ordinate regional change request management and provide relevant information to all stakeholders.

Educational Qualifications

• First Degree in Engineering or Science related discipline
• Numerical/data analysis skills

Experience:

• 3-7 years of experience which includes:
  • Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field
  • Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
  • Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.
  • Good knowledge of IP and data networks, and performance KPIs

Application Closing Date
12th March, 2024; 22:59

Note

• Eligible Females and People with Disabilities are encouraged to apply.
• MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
• MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.