Officer, Wintel & Client Support at Stanbic IBTC Bank Full Time

Job Title: Officer, Wintel & Client Support

Job ID.: 80355756
Location: Kaduna
Employment type: Full-time

Job Description

• To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently.
• The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
• Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs.
• Ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
• Provide high level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT services/applications in the daily discharge of their responsibilities.
• Uptime of SCCM servers and patching of all laptops and Desktops.

Qualifications
Minimum Qualifications:

• First Degree in IT and Computer Sciences
• IT professional certification will be an added advantage.

Minimum Experience:

• Minimum of 2 years post qualification experience in a similar or related position.

Behavioural Competencies:

• Interacting with People
• Developing Expertise
• Exploring Possibilities.

Technical Competencies:

• IT Operations
• Technical Analysis
• IT Systems.

Application Closing Date
Not Specified.