Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.

Through Networks, Nokia is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

Operations Director

Job TypeFull Time
QualificationBA/BSc/HND
Experience10 years
LocationLagos
Job Field Administration / Secretarial   Customer Care

General Purpose

Manages and leads a functional group of people globally (providing services to the customer) or multifunctional groups in a geographical area, with full responsibility of all personnel management aspects. Develops service and support portfolios and capability. Drives customer satisfaction improvement in product/service line.

Main Responsibility Area

Responsible for contributing and implementing the strategy for the product/service line. Has final planning and execution responsibility for the own area. Has global responsibility for goal setting, operations, resourcing, results and competence development of the product/service line. Provides frame and support for success of organization. Ensures good co-operation across organisational units. Responsible for the continuous development of the operations in own area.  Overall responsibility for customer satisfaction in product/service line.

Position Description

Manages projects ensuring good profitability by efficient cost controlling and resource management. Provides leadership and manages large project teams effectively. Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Plans and manages internal and external resources. Is responsible for internal and external project reporting. Represents the customer’s requirements back to NSN/account team to anticipate new business opportunities.
– End to end operation and deployment management as per contractual deliverables (agreed SLA).
– Financial management
-Team management
-Customer (Key stakeholders) management

Position Requirements

Deep experience on data network/LTE and MS environment
Fluent Arabic speaking (Lebanon, Egypt, Jordan) would be strong preference

Method of Application

Interested? You can see the application link at http://careers.networks.nokia.com/?locale=en-us&cpUrl=http%253A%252F%252Fcareers.peopleclick.eu.com%252Fcareerscp%252Fclient_nokiasolutionsandnetworks%252Fexternal%252Fen-us%252Fgateway.do%253FfunctionName%253DviewFromLink%2526jobPostId%253D78651%2526localeCode%253Den-us

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