IT Support Desktop Analyst at WTS Energy Full Time

Job Title: IT Support Desktop Analyst

Location: Port Harcourt, Rivers
Employment Type: Full-time

Purpose Statement

• To maintain and operate computer systems and/or network in the company.

Key Deliverables

• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
• Monitor and evaluate data network infrastructure: Switches, routers, data network devices ,network links, PBX, telephones and implement changes as required to improve performance.
• Interface with 3rd party service providers when required.
• Monitor and evaluate voice network infrastructure: IPPBX, IPPhones, VoIPgateways, E1lines and implement changes as required to improve performance
• Provide periodic reporting of IT Support operations.
• Advise staff on appropriate procedures for directing their IT-related queries and recommendations
• Configure new workstations, routers, modems and desk phones.
• Deliver IT related assistance upon request
• Other duties may include End user education and IT Project implementation.

Minimum Qualification / Experience

• B.Sc in Computer Science / Engineering
• At least 3 years qualitative experience in technology deployment or support
• ITIL, CCNA, MTA/MCSA/MCSE Certifications would be an added advantage

Knowledge / Skills:

• Must possess good understanding of windows-based applications and their interaction with the underlying operating system environment.
• Must possess good knowledge of windows server operating system and Network Infrastructure, hardware and software troubleshooting skills.
• Must demonstrate a blend of technical skills in desk top operating systems technologies system administration and use of Microsoft Office tools.
• Effective Leadership Skills
• Effective Communication and Reporting Skills.

Personality Traits:

• Quick thinker
• Confidence and Resilience
• Good interpersonal skills
• Analytical skills

Working Relationships:

• IT Manager
• Corporate Services Team
• Other functional departments.

Salary Budget

• N4,400,000 – N6,900,000 Gross Per Annum.

Application Closing Date
Not Specified.