Coordinator – Device Logistics and Support, Fixed Broadband at MTN Nigeria Full Time

Job Title: Coordinator – Device Logistics and Support, Fixed Broadband

Job Identification: 3558
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager – Device Logistics and Support
Division: Fixed Broadband

Mission

• To support in identifying new device technology and coordinate the development and review of test processes and procedures for all broadband device categories.
• To ensure device distribution and stock management in compliance with laid-down processes and procedures in alignment with the regional sales teams.

Description

• Manage broadband device quality, testing, performance, and functionality in line with business needs and network compatibility
• Develop strategies and collaborate with internal stakeholders on broadband device category requirements, packaging, and procurement.
• Provide regular support and updates to vendors and users where technical upgrades or support are required for device performance and functionality.
• Ensure broadband device categories are bundled with approved data propositions and relevant information.
• Monitor broadband device performance and coordinate feedback and swap processes on defective, faulty, or damaged devices.
• Provide outstanding technical support with the use of a variety of technical tools to analyze and troubleshoot issues in real-time and investigate solutions.
• Execute all periodic device-related initiatives.
• Work with regional technical staff in the areas of device performance, fault and escalation management, and effective solutions.
• Work with regional field sales staff in the area of logistics and planning to undertake effective sales activities.
• Work with marketing, IT, NWK, and GSSC to ensure device quality management.

Requirements
Education:

• First Degree in Social Sciences or Computer Science or Engineering
• Fluent in English.

Experience:

• 3–7 years’ experience in an area of specialization, with experience working with others to include:
  • Experience in project planning, product testing, customer support, engineering, or a related function
  • Proficiency in Microsoft Office Tools (Word, PowerPoint, and Excel)
  • Telecoms experience would be an advantage.
  • Experience working in a medium organization.

Application Closing Date
25th October, 2023.