Stanbic IBTC Bank is currently looking for a CCC Inbound Supervisor for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:
Job Title: Supervisor, CCC Inbound
Job ID: 80402074_80381669 Location:Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
To lead & supervise the support team that provides end-to-end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless resolution.
Qualifications
First Degree in any field.
Minimum of 2 years’ of Operational and Customer Service experience
Personal Competencies:
Well-developed people management skills.
Excellent interpersonal and communication skills (across the business).
Well-developed negotiating skills.
Strong stakeholders focus and service orientation.
Creative, and analytical with good problem-solving skills.
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