Assistant Manager – Food & Beverage I at Sheraton Hotel – Marriott International Full Time

Job Title: Assistant Manager – Food & Beverage I

Job Number: 23135981
Location: Lagos
Job Schedule: Full-Time
Job Category: Food and Beverage & Culinary
Position Type: Management

Job Summary

• Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

Core Work Activities

• Assisting in Food and Beverage Operations
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee’s concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.
• Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest’s concerns.
• Understands the brand’s service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest’s satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned:

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

Candidate Profile
Education and Experience:

• High School Diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Application Closing Date
Not Specified.