Excel and Grace Consulting is currently looking for a Customer Service Representative for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:
Recieve Guests and provide introductory information to new customers
Answer incoming calls and redirect them.
Attend to customer via phone calls and social media platforms
Handle customer service issue and escalate to proper authority
Follow up on queries and give feedback to clients
Collect client feedback for management
Assist in performing admin duties as may be assigned
Requirements
A minimum of 1 year of proven experience in a similar role.
Good understanding of customer service best practices.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs.
Admin experience is an added advantage
Social media savvy.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title and Location as the subject of the (E.g Customer Service – Kado).
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