NMC Team Lead at Alfred and Victoria Associates Full Time

Job Title: NMC Team Lead

Location: Lekki Phase 1
Employment Type: Full-time

Job Objective

• To provide first and second-level support on all Company’s products and services.
• To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Supervise Company’s Monitoring Team (NMC Operators 24/7)
• Train and provide technical guidance for the monitoring team.
• Ensure the NMC team follows the defined policies and procedures assigned to the management of alerts raised by infrastructure elements.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of distribution Network element, Servers Farm and Core IP network.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of customers links and third-party networks.
• Supervise and act on all communications with all concerned departments on service outage or degradation of services.
• Supervisor the immediate action on VIP Clients, Bank clients and escalated clients.
• Responsible to prepare the schedule of NMC Team.
• Provide Daily Report to NMC Manager/HOD.
• Report Directly to NMC Manager/HOD.

Academic Qualification

• B.Sc / HND in Computer Engineering/ Telecommunications or other related Course.

Experience:

• 5 Years+ Technical experience in a telecommunications or network operations environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Very Good understanding of wireless and Fiber Technologies
• Interested candidates must be able to work on a 24/7 shift Rotation
• Practical, accurate and precise.
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
• Experience of network management.
• Ability to prioritize effectively and work with a sense of urgency.

Salary
Very Attractive.

Application Closing Date
21st July, 2023.

Method of Application
Interested and qualified candidates should send their tailored CV to: [email protected] using the Job Title as the subject of the mail.

Note: Any application received after this will be automatically rejected.