Business Solutions Support Specialist (Onsite) at a Finance Company – The People Practice Full Time

Job Title: Business Solutions Support Specialist (Onsite)

Location: Lagos
Employment Type: Part-time

Job Description

• We are seeking to hire a Business Solutions Support Specialist who will act as a liaison between the business and IT.
• This role provides first level support for ALL Business applications deployed and managed by IT.
• This role will also be involved in all application projects for the company.
• The Business Solutions Support Specialist plays a crucial role in providing technical support and assistance for business software applications and systems used within the organization.
• They will work closely with end-users to troubleshoot issues, provide training, and ensure the smooth operation of business applications.

Responsibilities

• Act as first-line support for all application issues.
• Document all operational procedures and keep the departmental operating instructions always updated.
• Maintain a knowledge base of all known application issues.
• Define and document User Acceptance Test (UAT) case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are change managed.
• Collates business requirements on application projects.
• Liaises with other team members to resolve operational issues within agreed SLA.
• Rolls out and deploys business application builds.
• Carries out and reports root cause analysis on recurrent issues.
• Ensures adequate testing for all changes conducted on all applications.
• Administers documentation and procedures guidelines.
• Carries out and reports root cause analysis on recurrent issues.
• Ensures adequate testing for all changes conducted on all applications.
• Administers documentation and procedures guidelines.
• Assists in DR simulations and archiving activities.
• Ensures integrity of data between all Business Applications and LOB Applications
• Excellent communication and interpersonal skills to effectively interact with end-users and team members.
• Ability to handle multiple priorities and work collaboratively in a fast-paced environment
• Strong analytical and problem-solving skills.

Qualifications

• First Degree from a reputable university. A Master’s Degree is Advantageous
• 2 – 3 years proven experience as a Business Support Specialist preferably in insurance solutions
• Relevant Professional Certification is Advantageous
• Knowledge of Advanced SQL, MSSQL, SQL developer
• Knowledge of Basic Systems Administration
• Advanced ERP Administration
• Business analysis and requirements gathering
• Basic Project Management
• Advanced Microsoft Office
• Advanced understanding of systems, integrations, APIs
• Strong understanding of business systems, processes, and applications.
• Proficiency in troubleshooting software issues and providing effective solutions.

Application Closing Date
4th August, 2023.