Merchant Support Agent (Imo) at Traction Apps Full Time

Job Title: Merchant Support Agent

Location: Owerri, Imo
Job Type: Contract

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team.
• In this role, you will be responsible for resolving first level complaints from merchants via social media, emails and phone calls.
• Also, to be available to take all enquiries from incoming calls and cross sell Traction’s products and services.

What you’ll do

• Conduct regular visits and support of Merchants to ensure up-time on POS terminals.
• Provide on-site support to customers that use Traction apps products
• Attend customers’ complaints, enquiries, and resolve issues via phone and first-level support.
• Work hand in hand with the sales team to carry out deployments and deliver on leads.
• Prepare and submit daily activity reports including issue resolution, feedback, and performance reports.
• Escalate the issues/complaints to higher authority for solution if needed.
• Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

What you’ll need (Requirements)

• B.Sc Degree preferred
• At least 1 year of experience in a relevant role
• Thorough understanding of the Fintech industry
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
• Strong communication skills.

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events.

Application Closing Date
Not Specified.

Note: Traction Apps is an Equal Opportunity Employer. The company does not, and will not discriminate in employment on any basis prohibited by applicable law.