Stanbic IBTC Bank is currently looking for a customer contact centre manager for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:
Job Title: Manager, Customer Contact Centre (Outbound)
Job ID: 80406105_80381669
Location: Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
Responsible for delivering the customer base management strategy for the organization and the introduction of new best practice processes to deliver a high-performance culture across the outbound team.
Qualifications
Candidates should possess a First Degree in any field.
Minimum of 10 years of experience
Personal Competencies:
Strong Leadership Qualities
Good verbal and written communication skills – sincere and articulate
Conflict Resolution Skills
Knowledge and Experience in Effective Service Delivery
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