Debt Collection Officer at Kuda Bank Full Time

Job Title: Debt Collection Officer

Location: Lagos, Nigeria
Department: Credit
Job type: Full-time

Role Overview

• This role is responsible for managing the collection of outstanding debts from clients and customers.

Responsibilities

• Manage multiple delinquent accounts for debt collection efforts.
• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
• Handle questions or complaints.
• Investigate and resolve discrepancies in payments or accounts.
• Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
• Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

Measures of Success:

• Collection rate
• Conversion rate
• Customer Satisfaction Index
• NPS
• # of Cost Saving Initiatives Implemented
• % Training Evaluation.

Requirements

• OND / HND / B.Sc in Finance, Accounting, or a related field of study.
• 3-5 year experience
• Proficiency in the use of Microsoft Office
• Critical thinking and problem solving skills
• Good report writing and communication skills
• Customer service skills
• Good analytical skills
• Knowledge of relevant legal requirements
• Speaking and listening skills
• Negotiation and conflict resolution skills.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option.

Application Closing Date
Not Specified.